We want you to be completely satisfied with NexionTools. If our software doesn't meet your expectations, we offer a simple, hassle-free refund process.
Effective: May 7, 2026
Policy Overview
1. Our Commitment
NexionTools is committed to your satisfaction. We offer a straightforward, no-questions-asked refund policy on all subscription purchases.
All payments are processed by our authorized payment processor, which acts as the Merchant of Record for NexionTools.
2. 14-Day Unconditional Refund
You may request a full refund within fourteen (14) days of your initial subscription purchase.
You may also request a full refund within fourteen (14) days of any automatic subscription renewal.
No reason is required. Simply contact us and we will process your refund.
Process & Timing
3. How to Request a Refund
Email us at support@nexiontools.com with the subject line "Refund Request."
Alternatively, submit a support ticket through the Client Portal under Support → New Ticket.
Include your account email address and the approximate purchase date so we can locate your subscription quickly.
We aim to acknowledge refund requests within 1 business day.
4. Processing Time
Once approved, refunds are processed by our payment processor and typically appear on your original payment method within 5-10 business days.
The exact timing depends on your bank or payment provider.
Exceptions & Alternatives
5. After the 14-Day Window
After the 14-day refund period, no refunds will be issued for the remainder of the current billing cycle.
You may cancel your subscription at any time. Upon cancellation, you retain access to all paid features until the end of your current billing period.
Your account will then revert to the free Explorer tier.
6. Free Trial
NexionTools offers a free trial of the Professional tier. No payment information is required to start a trial.
We encourage you to use the free trial to evaluate our plugins before purchasing a subscription.
Additional Details
7. Payment Processor Discretion
Our authorized payment processor, as the Merchant of Record, reserves the right to issue refunds within 60 days of a purchase at their discretion to prevent chargebacks.
This is a standard consumer protection measure and does not limit your rights under applicable consumer protection laws in your country of residence.
8. Contact
For refund requests or billing questions, contact us at: support@nexiontools.com.
We are committed to resolving any billing concerns quickly and fairly.